Política de reembolso

Return Policy

Thank you for shopping at Dasha Fine Art. We want you to be happy with your purchase! Please review the policy below for information on returns and refunds.

Returns & Eligibility

  • We accept returns within 14 days of delivery.

  • To be eligible for a return, your item must be:

    • In the same condition you received it (unused, unwashed, with tags)

    • In the original packaging

    • Accompanied by the receipt or proof of purchase

To begin a return, please email us at support@dashafineart.com. Items sent back without prior approval will not be accepted.

Original Artwork

We do not accept returns on original paintings. Every original piece is packed carefully and professionally to ensure safe delivery. We also document the packing process with video for transparency and peace of mind.

Return Shipping

If your return is approved:

  • You will be responsible for the cost of return shipping.

  • We recommend using a trackable shipping method for your protection.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at support@dashafineart.com so we can make it right.

Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized products

  • Gift cards

  • Sale items

  • Perishable goods, beauty products, or hazardous materials

If you’re unsure whether your item qualifies, feel free to contact us.

Exchanges

The fastest way to get a different item is to return the original (once approved) and place a new order.

EU Customers – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, no questions asked. The item must be returned in its original condition with tags and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know if the refund is approved. If so, it will be processed to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since we approved your return, contact us at support@dashafineart.com.